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Tower 1 Concierge - 0416 081 034 Please check the following items carefully
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Tower 1 – Concierge Morning Shift (08:00 – 15:00)
Tower 1 – Concierge Morning Shift (08:00 – 15:00)
Role Overview
Role Overview
The Morning Shift at Tower 1 is a critical operational and administrative role. This shift is responsible for reviewing overnight activities, verifying records, approving resident access, coordinating daily operations, and preparing a clear handover for subsequent shifts. Accuracy, follow-up, and compliance are essential.
- Start of Shift & Handover Review
Attend the site and be ready to commence duties at the scheduled start time.
Log in to all required systems, including concierge email, Blogix, parcel management system, and activity logs.
Review handover notes, shift logs, and reports from the Night Shift.
Identify any unfinished tasks, incidents, or follow-ups requiring action.
- Move-In / Move-Out Booking Management
Review all move-in and move-out bookings scheduled for the day and upcoming dates.
Verify booking details, including:
Type of move (e.g. furniture delivery only or full apartment move-in/out)
Approved date and time
Lift booking, lift protection, and common area requirements
Confirm that all required approvals and documentation are in place.
Contact residents, owners, or agents if booking details are unclear or incomplete.
Update Blogix and ensure bookings comply with building procedures and by-laws.
- Resident Registration Review & Approval
Review all resident accounts pending approval in Blogix.
Identify registrations awaiting required documentation or incomplete information.
Send a Welcome Email to residents requesting completion of required details, including but not limited to:
dentification documents
Lease or ownership confirmation
Contact information
Verify submitted documents for accuracy and completeness.
Approve resident registration only after all required information has been provided and verified.
Ensure resident accounts are correctly linked to their respective apartment.
- Parcel Audit Review (Previous Night)
Review the parcel audit conducted by the Night Shift.
Cross-check system records against physical parcels stored in parcel rooms.
Identify discrepancies, missing records, or parcels incorrectly logged.
Close completed parcel records where applicable and report unresolved issues.
Record audit outcomes in the concierge log or shift report.
- Activity Report Review & Response
Review all activity and incident reports submitted from the previous shift.
Assess required actions, including maintenance, cleaning, or follow-up communication.
Respond to reports in accordance with building procedures.
Document all actions taken in Blogix and the concierge shift log.
- Concierge Operational Records & Coordination
Record all concierge actions and service requests, including:
Arranging cleaners (e.g. garbage chute blockages)
Reporting and following up on building facilities issues (e.g. pool, gym, rooftop)
Liaise with Building Management, cleaning contractors, and service providers as required.
Monitor task progress and ensure issues are followed through to completion.
7.. Parcel Receiving, Logging & Storage
7.. Parcel Receiving, Logging & Storage
Receive all parcels delivered during the Morning Shift in accordance with parcel handling procedures.
Accurately log all accepted parcels into Blogix.
Label, store, and organise parcels in the appropriate parcel rooms.
Ensure parcel storage areas remain tidy, secure, and compliant with capacity limits.
8. Floor Patrol & Inspection Follow-Up
8. Floor Patrol & Inspection Follow-Up
Confirm whether overnight residential floor inspections were completed as scheduled.
Review inspection records and reported issues.
If inspections were incomplete, arrange follow-up inspections or escalate to Building Management.
Identify trends or recurring issues and provide feedback to improve shift handovers.
9. Pre-Handover & Shift Close
9. Pre-Handover & Shift Close
Ensure all critical Morning Shift responsibilities are completed or clearly documented.
Update the concierge shift log with:
Outstanding issues
Actions taken
Items requiring follow-up by the Afternoon Shift
Provide a clear written and verbal handover to the next concierge shift.
Key Focus of the Morning Shift
Key Focus of the Morning Shift
Verification and approval of resident access and records
Review and audit of overnight activities
High-volume parcel and administrative management
Establishing operational readiness for the remainder of the day
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Tower 2 – Concierge Day Shift (11:00–19:00)
Tower 2 – Concierge Day Shift (11:00–19:00)
Role Overview
The Tower 2 Day Shift operates as a supportive and coordinating role between Tower 1 Morning and Afternoon Shifts. This position focuses on parcel accuracy between towers, shared administrative duties, and continuity of daily operations. Close communication with the Tower 1 concierge team is essential.
- Cross-Tower Parcel Audit Support
Assist the Tower 1 Morning Shift with the review of the previous day’s parcel audit.
Identify parcels that were incorrectly delivered to or stored in Tower 1 but are intended for Tower 2 residents.
Retrieve these parcels from Tower 1 and transfer them to the Tower 2 parcel storage area.
Ensure all transferred parcels are correctly recorded and updated in Blogix.
- Move-In / Move-Out Booking Management
Review move-in and move-out bookings relevant to Tower 2.
Verify booking details, including:
Nature of the booking (delivery of purchased items versus full apartment move-in/move-out)
Approved date and time
Lift access, lift protection, and common area requirements
Liaise with Tower 1 concierge if bookings involve shared facilities or loading dock coordination.
Update booking records in Blogix and ensure compliance with building procedures and by-laws.
- Resident Registration Review & Approval
Review Tower 2 resident registrations pending approval in Blogix.
Identify accounts awaiting required documentation or incomplete information.
Issue Welcome Emails requesting residents to complete all required details and documentation.
Verify submitted information for accuracy and completeness.
Approve resident registrations only after all requirements are fully satisfied.
- Parcel Audit Review (Previous Night)
Review the parcel audit records from the previous night shift relevant to Tower 2.
Confirm that physical parcels in Tower 2 storage match system records.
Address discrepancies and update or close parcel records where appropriate.
Escalate unresolved issues to Building Management or Tower 1 concierge as required.
- Activity Report Review & Response
Review all activity and incident reports affecting Tower 2 operations.
Action items such as:
Arranging cleaners for issues including garbage chute blockages
Following up on swimming pool, gym, or facility-related matters
Record all actions taken in Blogix and the concierge shift log.
- Parcel Receiving, Logging & Storage
Receive all parcels delivered to Tower 2 during the shift.
Accurately log all parcels into Blogix in accordance with parcel handling procedures.
Store parcels in the designated Tower 2 parcel storage area.
Maintain organisation, cleanliness, and capacity control within parcel rooms.
- Coordination & Handover Responsibilities
Maintain continuous communication with Tower 1 concierge during the shift.
Support task transitions between:
Tower 1 Morning Shift (08:00–15:00)
Tower 1 Afternoon Shift (15:00–23:00)
Ensure shared tasks, outstanding issues, and follow-ups are clearly communicated.
Update shift logs and provide a clear handover to the next concierge shift.
Key Focus of the Tower 2 Day Shift
Key Focus of the Tower 2 Day Shift
Supporting Tower 1 concierge operations
Ensuring parcel accuracy between towers
Managing Tower 2 resident administration and bookings
Maintaining operational continuity across shifts
Tower 1 – Concierge Afternoon Shift (15:00 – 23:00)
Tower 1 – Concierge Afternoon Shift (15:00 – 23:00)
Role Overview
The Tower 1 Afternoon Shift focuses on task execution, resident support, and on-site operational control. This shift acts on instructions handed over from the Morning Shift, manages lobby and access-related issues during peak hours, and ensures a stable transition into the Night Shift.
- Morning Shift Instruction Review & Task Execution
Review handover notes and any special instructions provided by the Tower 1 Morning Shift.
Identify tasks that must be completed within the Afternoon Shift timeframe.
Prioritise and execute assigned tasks in accordance with specified deadlines.
Update the concierge shift log with progress and outcomes of all assigned actions.
- Oversized Parcel Management – Tower 1 Lobby
Inspect the Tower 1 lobby and external lobby areas for oversized or overweight parcels.
Identify parcels that exceed storage or handling limits and are temporarily placed in lobby areas.
Notify the relevant residents promptly and request immediate collection of these parcels.
Monitor parcel collection status and follow up where necessary.
Ensure lobby areas remain clear, safe, and compliant with building presentation standards.
- Car Park Entry Monitoring & Resident Assistance
Actively monitor the residential car park entrance during the shift.
Assist residents experiencing access issues related to license plate recognition failures.
Verify resident identity where required and facilitate vehicle entry.
Escalate recurring access or system issues to Building Management.
Record incidents or system faults in the activity log for follow-up.
- Tower 2 Handover & Cross-Tower Coordination
Receive a formal handover from the Tower 2 Day Shift concierge.
Review outstanding Tower 2 matters that require Tower 1 follow-up or monitoring.
Confirm the status of shared tasks, including parcel movements, resident enquiries, and pending issues.
Acknowledge responsibility for any transferred tasks and record them in the Tower 1 shift log.
- General Operational Support
Respond to resident enquiries and requests during peak afternoon and evening periods.
Coordinate with Tower 2 concierge where cross-tower matters arise.
Address minor operational issues and escalate complex matters as required.
- Pre-Handover Preparation
Ensure all assigned tasks and resident matters are either completed or clearly documented.
Update the concierge shift log with outstanding issues and required follow-ups.
Provide a clear and structured handover to the Night Shift concierge.
Key Focus of the Afternoon Shift
Key Focus of the Afternoon Shift
Executing Morning Shift instructions
Managing lobby presentation and parcel compliance
Supporting resident access and peak-hour operations
Preparing a stable transition to the Night Shift
Tower 1 – Concierge Night Shift (23:00 – 08:00)
Tower 1 – Concierge Night Shift (23:00 – 08:00)
Role Overview
The Tower 1 Night Shift is responsible for building inspections, security awareness, and system verification. This shift completes the Building Inspection module in Blogix, conducts physical inspections across key areas, monitors late-night access activity, and performs the final parcel audit for the day. Accuracy, vigilance, and thorough documentation are essential.
- Shift Handover & Task Review
Receive a formal handover from the Tower 1 Afternoon Shift.
Review all outstanding tasks, incidents, and notes recorded in the Tower 1 shift log.
Receive and review any relevant handover items relating to Tower 2 operations.
Confirm responsibility for all transferred tasks and record acknowledgements in the Night Shift log.
- Building Inspection – Blogix Completion
Log in to Blogix and complete the Building Inspection section in full.
Ensure all inspection items are accurately completed and time-stamped.
Add detailed comments or notes for any issues identified during inspections.
- Physical Building Inspection (Three Levels)
Conduct inspections across three designated levels of the building.
Check and verify the following areas and items:
Lighting (operation and visible damage)
Directional and safety signage
Garbage chute doors and surrounding areas
Fire exits, fire doors, and egress paths
Equipment and plant rooms (access, security, and visible condition)
Identify hazards, defects, or non-compliance issues.
Escalate urgent matters immediately and record all findings in Blogix.
- Mailroom Security Check – Both Towers
Inspect the mailrooms in both Tower 1 and Tower 2.
Confirm that all mailroom doors are securely locked.
Check for any signs of unauthorised access, damage, or tampering.
Record inspection results in Blogix or the concierge shift log.
- Late-Night Access Monitoring & Security Awareness
Remain alert to all late-night movements within lobby and lift areas.
Monitor individuals entering or exiting the building during overnight hours.
Be vigilant for:
Unauthorised visitors
Non-residents tailgating residents into lifts or secured areas
Politely challenge individuals where appropriate, in accordance with building procedures.
Escalate suspicious behaviour to Building Management or security services as required.
Record all incidents and observations in the activity log.
- Daily Parcel Audit Completion
Conduct a full audit of all parcels received throughout the day.
Cross-check physical parcels against Blogix parcel records.
Confirm parcel quantities, locations, and notification status.
Identify discrepancies, missing parcels, or incorrect entries.
Resolve issues where possible and document unresolved matters for Morning Shift follow-up.
Key Focus of the Night Shift
Key Focus of the Night Shift
Completion of Blogix Building Inspections
Overnight security vigilance and access monitoring
Physical condition checks of common areas
Final audit and verification of daily parcel records
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