1. Check Warranty Coverage

Before submitting a request:

• Review the warranty documentation that came with your product or installation.
  
  

• Confirm that the issue and the product are still within the warranty period specified.

2. Prepare Necessary Information

When making a service request, gather the following details (this helps Harvey Norman Commercial process your request more efficiently):

• Your full name and contact phone number
  
  

• Site address or installation address
  
  

• Lot/Unit number (if applicable)
  
  

• Product brand, model, and serial number
  
  

• Description of the issue — be as detailed as possible
  
  

• Photos or videos of the fault (if relevant)
  
  

• Purchase or handover documentation / warranty card

Having full information ready can reduce delays.

3. Submit the Warranty Service Request

To lodge a warranty repair request with Harvey Norman Commercial:

Option A — Email the Warranty Team

Send an email with your prepared details and attachments (photos, documents) to the Harvey Norman Commercial warranty service address provided in your warranty pack or project documentation.
Example contact from their documentation:
📧 NewServiceJobsHNC@au.harveynorman.com (or another email listed in your specific warranty letter)

In your email, include:

• Subject: “Warranty Service Request – [Your Name / Product / Unit]”
  
  

• All relevant details listed in Step 2

Option B — Call the Warranty Service Line

If a phone contact is provided in your warranty pack:

• Call the service number (e.g., 1300 562 695).
  
  

• Provide the same information you prepared in Step 2.
  
  

4. Technician Attendance

Once your request is received:

• Harvey Norman Commercial or their authorised technician will contact you to organise access.
  
  

• They may schedule a site visit to inspect and diagnose the issue.
  
  

5. Repair or Further Action

Following inspection:

• If the problem is covered under warranty, the technician will repair or replace the item as appropriate.
  
  

• You may be contacted with further instructions if more parts or time are needed.
  
  

6. Follow-Up

If you are not contacted within a reasonable timeframe (e.g., 3–5 business days), follow up via the same email address or phone number you used to lodge the request.

Tips for a Successful Warranty Request

• Include clear photos/videos showing the issue.
  
  

• Use your original purchase or handover documentation to verify warranty status.
  
  

• Keep all communications in writing where possible.

Your apartment is fitted with PARISI bathroom and kitchen products.

To request service, spare parts, or warranty support, you may need the exact product name or code.